113 Cachet Crossing

The hosts (Property Valet team) were fantastic. Unfortunately the property is quite outdated, with several Broken amenities (TV, Sauna, missing smoke detectors, pull out couch, and walkway that was under construction with sharp metal sticking out of the ground). Place smelled of burned fire wood and ashes were all around the living room Surfaces. Workers outside used a generator that blew exhaust fumes into the patio door so we had to keep it closed. Overall, the hosts were great and the location is incredible! But the places needs some care TLC. Especially at the price, I would have expected a much nicer property.

Mark M - Posted: 6/10/2025

Thank you for taking the time to share your feedback, and for your kind words about our team. However, we’re sorry to hear that aspects of the property fell short for you. We'd like to clarify that the exterior construction and the sauna not being available for guest use is noted on the listing. We completely understand how these things can still affect the overall experience, and we appreciate your honesty. We have a few updates to share regarding the other items you had mentioned. The TV is currently in working order, and the pull-out couch has since been replaced immediately following your departure. We've also addressed the issue of lingering fireplace odours and have reminded our cleaning team to be extra thorough in this area. We’re sorry to hear about the generator fumes. That’s an unusual occurrence, but one we take seriously and have passed along to the appropriate parties. While we’re glad you enjoyed the location and our service, we truly regret that your stay didn’t live up to expectations. Your comments help us improve, and we hope to welcome you back to a refreshed experience in the future.

propertyvalet-fr.ca personnelle

The communication was excellent. The property was a little outdated and construction going on which would have been nice to know because my husband stepped on some construction material. The fireplace communication was confusing because there was a sign when we wanted to use the fireplace about the flue but when we communicated with management they didn’t know about it. We used the fireplace and the fire alarm went off of it smelt like smoke the entire weekend. We are confused about how to use the fire place. But overall it was a nice cozy place to stay.

Vicki C - Posted: 5/20/2025

Thank you for taking the time to share your feedback, Vicki. We're glad to hear you enjoyed the cozy atmosphere and that our team provided excellent communication throughout your stay. We sincerely apologize for the confusion around the fireplace. This property is new to our portfolio, and at the time of your visit, we were still getting fully familiar with its specific features. Since then, we've trained our team on how to operate the fireplace and are now better equipped to support future guests. We’re also very sorry to hear about the unexpected construction and your husband’s experience. That’s certainly not the welcome we want to provide. We’ve followed up with the appropriate parties to ensure clear communication and safe conditions moving forward. We appreciate your understanding and hope to have the opportunity to host you again with an improved experience.

propertyvalet-fr.ca personnelle