Blu Haven Chalet

We had a good stay with a large group (6 adults, 2 teens, 4 kids). Location was excellent, in a quiet neighbourhood and only a short walk to the Blue Mountain Village. House was very spacious, lots of room for everyone. Bathrooms were clean and bedding was fresh/clean and beds were comfortable. A few cons: the house is quite outdated, lots of broken things like toilet paperholders, bathroom window, dining room chairs, lamps, foosball table. Quite dirty surfaces like walls, counters, old garbage found behind the nightside table when plugging in charger, needs a good deep clean (again bathrooms and beds were clean which is great). No screens in the windows so unable to let fresh air in which was a problem in the upstairs bedrooms as the heat rises and is quite warm up there, no fans. Basement did not have heat so very cold for those sleeping downstairs. Nothing to ruin the trip but certainly preventing from being a 4 or 5 star. . Hosts are very responsive.

Sarah G - Posted: 4/21/2025

This was a great place. We were a group of 9 and we all had our own bed! Lots of room. Highly recommend!

Cathy G - Posted: 4/18/2025

d

Justin L - Posted: 4/1/2025

Good house to stay, we had 11 people and Han plenty of space and welcoming atmosphere!

Victoria C - Posted: 3/11/2025

Hi Victoria, thanks so much for choosing to stay at our home! We enjoyed hosting your group and we hope you'll consider returning!

propertyvalet-fr.ca personnelle

I celebrated my bachelorette here and had such a great time! The place was very clean and spacious. It was also close to the Village which was very convenient.

Amanda B - Posted: 3/5/2025

We're delighted to hear you had a great time at our place for your bachelorette! Your positive feedback is much appreciated.

propertyvalet-fr.ca personnelle

Had a family gathering, 11 of us. 1 year to 68 years. Plenty of space for games, and hanging out. Close to the village and skiing. Very "ski chalet" feel. Scott

Scott K - Posted: 3/4/2025

That's wonderful to hear, Scott! We're so glad you enjoyed your stay and we would love to welcome you back.

propertyvalet-fr.ca personnelle

We had a great stay at this Airbnb! The location was excellent, and the house had a fantastic design. The rooms were spacious, clean, and well-maintained, with plenty of amenities provided. Our group of ten enjoyed a wonderful two-night stay. We encountered a minor issue with operating the garage door, but the team responded promptly and even sent someone over to assist us. We truly appreciate the excellent service and hospitality. Highly recommended!

Wenjia G - Posted: 2/20/2025

Hi Wenjia, your feedback made our day! We're so glad you enjoyed our place, and we hope to see you again on your next trip.

propertyvalet-fr.ca personnelle

This was a great place and location for our group. We were close range to the village for skiing/snowboarding and to the spa. Beautiful main floor and upstairs. I will say the place does require some TLC regarding changing the doorknobs to ensure they close (some doors/most doors did not close/lock ie. bathrooms). The entrance door and back doors lock. I did appreciate the heater in the basement room due to how cold it can get in basements. The parking situation is very strict and you must maintain a maximum of 3 cars only on the driveway (2 in the garage) which is enforced continuously. Security also told us about not using the hot tub past 11pm? I informed the security I was unaware there was even a hot tub (it was completely covered and clearly not to be used - this was completely okay because it is not listed in the description on Airbnb). Security was a bit too much with informing us to close our curtains/blinds but not a big deal, it is a small community that has rules.

Rachel H - Posted: 2/2/2025

Thank you for your review, Rachel. We’re so glad to hear that you enjoyed the location and found the space beautiful and well-suited for your group’s ski and spa getaway. Your feedback about the doorknobs is much appreciated. We have replaced the hardware on several of the doors in the home, but will have our Maintenance Team review the property again. In regards to the parking, we understand that its enforcement may seem excessive, however, it should be noted that all short term rental chalets in the Town of Blue Mountains must adhere to an approved parking plan. Failure to do so can result in fines and demerits for the home. To ensure these fines aren't passed along to Guests, we post signage and have our Security Contractor follow up when parking does not meet the approved plan. We do apologize for the interruption to your stay, but we simply want to avoid any bylaw issues. As for the hot tub - this is another bylaw requirement - obviously not applicable for this property. We apologize for this confusion. We truly appreciate you choosing to stay with us and hope to welcome you back for a smoother getaway in the future.

propertyvalet-fr.ca personnelle

Amazing place, would come back again!

Jagjeet B - Posted: 1/28/2025

Thanks so much for your positive feedback Jagjeet! We'd be happy to have you back anytime.

propertyvalet-fr.ca personnelle

We had an overall pleasant stay at this property, with some notable positives and a few areas that could use improvement. The home was spacious for the 11 of us and the location was good. The beds were comfortable and ensured a good night's sleep after a day full of activities. The hosts were also responsive and nice, providing everything we needed for our stay. However, a few little issues detracted from the overall experience. There was only one tea towel provided in the kitchen, which seemed quite inadequate for the size of the property. Most of the pans were rusty and the foosball table was broken, which was very disappointing. The pool table also had some chipped balls, making it less fun to play. There were also stains on the sofa and carpet; generally, the place looked like it needed a facelift. Overall, while the location and the size of the property were great, but we were rather let down by the general condition especially for the price we paid for our stay.

Natalie A - Posted: 1/12/2025

Hi Natalie. Thank you for sharing your experience with us. We’re happy to hear that you enjoyed your stay at the Blu Haven Chalet. It is one of our favourites for many of the reasons you noted. We’re glad you found our Team responsive as this is an area of the guest experience that we prioritize. With that said, we truly regret the issues you have noted in your feedback. After your stay we had our housekeeping and maintenance teams review the property and complete the required corrective actions. While providing only one tea towel was an oversight from our housekeeping team, for future reference, our Guest services team are just a chat message away and we would be happy to drop off any extra supplies as needed. This goes for the foosball and pool tables as well - while these amenities should be guest ready, our Team is happy to address these items in stay. Finally, we have scheduled the property for a deep cleaning including carpet/fabric shampooing which should address any issues with any stains you may have encountered. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to host you again and provide a more seamless stay.

propertyvalet-fr.ca personnelle

We stayed with a group of 11 people and a 6-month-old baby. The accommodation was very comfortable, and the house was beautifully decorated. It's also very close to the Blue Mountain Ski Resort. We would definitely stay here again next time.

Timber Z - Posted: 1/5/2025

Thanks so much for your kind words Timber! We really appreciate the positive feedback and look forward to hosting you again.

propertyvalet-fr.ca personnelle

Place was great. Lots of space and beds. Location was amazing, 3 minute drive to the slopes. Linens and towels provided, kitchen had all that you need. Lots of bathrooms (which was so important)! Floors and doors were worn out, strict parking regulation so there is a 5 car max! Great gaming space area for kids/teens and an amazing space in the family room with fireplace and large windows. Would definitely rent again. Kids loved it.

Mirona D - Posted: 1/1/2025

Hi Mirona! We're happy to hear that you had a great time with your family over the holidays. We hope to have the opportunity to welcome you back soon.

propertyvalet-fr.ca personnelle

Enjoyed the stay here. The PV team was responsive. Highly recommended.

Dilip O - Posted: 12/24/2024

Thank you for choosing to stay with us! It was our pleasure hosting you and we’re glad to hear you enjoyed your vacation. We look forward to hosting you again!

propertyvalet-fr.ca personnelle

We enjoyed this airbnb and found it very large and spacious. The rooms and washrooms were really nice and we enjoyed that the living room was decorated for Christmas. Some of the appliances can use a bit of love and care, the stove for example gave us some trouble with 2 of the burners. The games room was cool as well but the foosball table was coming apart as we played. It's conveniently located and it's very easy to get to the village. We prefer Airbnb's over hotels as they feel more personal and usually quite a bit more flexible. However this Airbnb is managed by a property management company (as are several near this area) so we found a lot of the responses were similar to the corporate tone of a large hotel.

Abilas S - Posted: 12/17/2024

Hi Abilas, thank you for sharing your feedback. We’re so glad to hear that you enjoyed the layout and holiday decor! It’s wonderful to know that you made the most of the games room and the proximity to the village. We sincerely apologize for the issues you encountered with the stove and foosball table. We had our maintenance team address this promptly and can confirm everything is back to working order. We also understand your preference for the personal touch of Airbnb stays, and we’re sorry if our communication felt impersonal. As a property management company, we utilise tools and a contact centre to provide clear and timely responses, but rest assured we are a local, boots-on-the-ground company - our team is always around the village and able to stop by. Thank you again for your comments, as they help us improve. We hope to have the opportunity to host you again and provide a seamless experience.

propertyvalet-fr.ca personnelle